1. Who We Are
EV CONNECT 24 is the trading identity used on this website by EV Connect 24 for Electric Vehicle Charging Stations Management & Operation, a business registered in Dubai, United Arab Emirates ("we", "us", "our"). This notice applies to the informational website evconnect24.com and its enquiry form.
2. Information We Collect
When you contact us, we may collect your name, email address, telephone number, company name, area of interest, and the contents of your message. We may also receive technical records generated by our hosting or security providers, such as IP address, browser or device type, pages requested, access times and error logs. We do not claim to collect all these technical fields in every visit. Please do not include payment card details, passwords or sensitive personal information in an enquiry.
3. How We Use Information
We use enquiry information to respond to questions, discuss EV charging projects, partnerships and quotations, provide requested information, maintain appropriate business correspondence records, improve the quality and security of our website, and investigate misuse or technical issues. We may send operational communications relating to an enquiry or business relationship. We will not automatically subscribe you to marketing messages merely because you submit an enquiry; where marketing consent is required, we will seek it and provide an appropriate opt-out.
4. Legal Basis and Fair Processing
We process personal information where permitted under applicable UAE data protection law, including where necessary to respond to a request or take steps concerning a potential business relationship, or on another applicable legal basis. Where consent is required, we will request it. You may contact us about the basis applicable to your information.
5. Enquiry Form and Service Providers
Our website enquiry form currently uses FormSubmit, a third-party form delivery service, to transmit form submissions to our business email inbox. Our hosting, email and IT service providers may also process information on our behalf. These providers may operate systems outside the UAE. We seek to use appropriate safeguards and will assess applicable cross-border transfer requirements. Their handling of data may also be governed by their own privacy notices.
6. Sharing Information
Access to personal information is limited to authorised personnel and advisers who need it for legitimate business purposes. We may share relevant information with hosting, email, form-processing and IT providers, and, where necessary to respond to a project enquiry, appropriate delivery partners subject to applicable requirements. We may also disclose information to competent authorities when legally required, or in connection with a lawful business restructuring subject to applicable safeguards. We do not sell personal information or provide enquiry details to third parties for their independent direct marketing without an appropriate legal basis.
7. Retention
We retain enquiry correspondence only for as long as reasonably needed to address the enquiry, manage the resulting business relationship, resolve disputes and meet applicable legal obligations. Retention periods depend on the nature of the correspondence; we periodically review records and delete or anonymise information when it is no longer required.
8. Security
We use reasonable organisational and technical safeguards appropriate to the information and our services, including access restrictions and measures intended to protect business communications. We seek appropriate protections from service providers handling personal information for us. No website, email service or internet transmission can be guaranteed completely secure. If you believe information you sent to us has been compromised, please contact us.
9. Your Privacy Rights
Subject to applicable UAE law and relevant exceptions, you may request information about our processing of your personal data, seek access or correction, request deletion or restriction, object to certain processing, or withdraw consent where consent is the applicable basis. You may also raise a complaint through applicable channels. Please email enquiry@evconnect24.com with sufficient details to identify the relevant enquiry; we may need to verify your identity before responding.
10. Cookies and Technical Data
Our website may involve essential technical storage, server logs or cookies used by hosting and security services. We have not represented that the public website currently operates analytics or advertising tracking. If we introduce analytics, advertising, embedded tools or other non-essential tracking, we will assess the actual technologies in use, update this notice and provide any required cookie information and choices. You may also control cookies through your browser settings, although disabling necessary functions may affect some features.
11. EV Charging App and Backend Platform
We also offer EV charging applications and backend technology, including user interfaces, payment collection and remote monitoring. This website notice does not fully describe the processing associated with those operational services. A separate app/platform privacy notice should explain account information, charging sessions, location and device data, payment processing, service providers and applicable retention practices.
12. Changes to This Notice
We may update this Privacy Policy to reflect changes to our website, service providers, processing practices or legal requirements. We will post the revised version and its effective date here, and provide additional notice where required by law.
13. Contact
For privacy questions or requests, contact EV Connect 24 for Electric Vehicle Charging Stations Management & Operation, Dubai, United Arab Emirates, at enquiry@evconnect24.com.